Knowledge Base

To register for a new user account, follow the steps outlined below or follow our video tutorials:

• View InCommon Video Tutorial 
• View Login.gov Video Tutorial

Step-by-Step Guide to Registration

Step 1: Access the Registration Page 

Navigate to our website homepage and click the Register button located in the top-right corner of the page. This will take you to the User Account Request page. 

Step 2: Enter Your User Information 

On the User Account Request page, you will be asked to complete the following sections: 

• Personal Information 
• Institution Information 
• Contact Information 
• Optional Information

Note: Fields marked with an asterisk (*) in the form are required. Please ensure all details are accurate before proceeding. 

Note: Your next steps depend on whether your institution is registered with InCommon: 

• If your institution is part of InCommon: You will be directed to Contact Information Page A (below) and must enter the email address used for your institution’s single sign-on (SSO). Watch the InCommon video tutorial for details.

• If your institution is not part of InCommon: You will be directed to Contact Information Page B (below) and must use the email associated with your Login.gov account. If you don’t have one, create a Login.gov account. Watch the Login.gov video tutorial for details.

Step 3: Submit the User Account Request 

Before hitting submit, review all information carefully, especially your email address. Click Submit to complete your request. You will see a confirmation message on screen and receive an email verifying submission.

Step 4: Wait for Approval 

After submission, you will receive a confirmation email from Jira with your support ticket number. You will be notified once your account is activated after approval by your Hub Administrator.